Terms & Conditions
Please read through our Terms and Conditions below; not nearly as fun as shopping, we know, but still important!
By continuing to use the Voluptuous Vintage website and/or placing an order you are agreeing to all T&Cs mentioned below by voluptuousvintage.com, which may be updated by us from time to time without notification.
Our orders at Voluptuous Vintage are sent with Royal Mail or by courier, both of which require a signature. You will receive an email upon dispatch of your order letting you know it is on its way. If you miss the delivery, a calling card will be left for you with details on how to rearrange your delivery or pick up your parcel.
At Voluptuous Vintage we understand how excited you are to receive your new pretty things, so our orders to UK customers deliver as soon as possible – usually within 1-3 days.
For our International customers who require delivery outside of the UK, please allow up to 10 working days and we’ll do our very best to get you your order as soon as we can manage. Obviously sometimes this is outwith our reasonable control due to courier, postal or customs issues.
We love that everyone can buy pretty things from us; if you are a customer for our overseas delivery, however, you need to be aware that you are considered as the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
This means that you may be subject to import duties and taxes, which are levied once the package reaches your specified destination. These Customs Charges are the customer’s responsibility to pay, and Voluptuous Vintage are unfortunately not able to predict what they will be for individual sales, as Customs Policies vary a great deal from country to country.
There may additionally be deliveries that are subject to opening and/or inspection by Customs Officials, and we kindly ask that you are aware that this is outwith our control.
Please contact your local Customs office for further information.
Order Cancellation or Amendment
It’s our aim to get your pretty things out to you as quickly as possible, but if you need to make an amendment or cancellation, email us ASAP at firstname.lastname@example.org with your required changes and if we can accommodate before your order is shipped then we certainly will.
If you are not completely satisfied with your purchase, we want to help: please first contact us at email@example.com with your order number and item/s you wish to return or exchange.
We will generate an ARN (Authorised Returns Number) and full instructions for return. Returns cannot be accepted without this number. You will need to request to return the item/s within 14 days for a full refund or exchange/credit on goods.
Please note that for hygiene reasons we cannot accept returns on underwear/swimwear/hosiery and pierced earrings.
Returns may not be accepted if the following criteria are not met;
*Items should have original tags attached
*Items should be in the same condition as they were received
*Items should be unworn
*Items should be in saleable condition
No refund can be given on items returned to Voluptuous Vintage after 28 days. Your statutory rights are not affected.
Vintage Items Condition
Whilst some of our items are brand new and vintage-inspired, we are proud to sell genuine Vintage items, collected and curated with passion and care by Mrs Darling.
We love to think that these items, whilst previously worn (unless otherwise stated), still have a life of wear ahead, and new stories to be written in them, to add to their existing charm and history.
We will always describe the condition of vintage garments as accurately as we possibly can. As for their history; some of that is yet to be discovered!
Pricing and Availability
We try very hard to ensure that all descriptions, details and prices on voluptuousvintage.com are accurate, but there is a small chance that errors may occur.
If this is the case with your order, voluptuousvintage.com will contact you as soon as possible to either adjust or cancel the order.
Pricing on the website is in GBP and all prices are inclusive of VAT where applicable.
Order Contract with Voluptuous Vintage
Once you have placed an order at voluptuousvintage.com you will receive an automatic email receipt. This email will only be an acknowledgement and will not necessarily constitute as acceptance of your order. A contract between us will be formed as soon as voluptuousvintage.com send you a confirmation email of your goods being dispatched.
Gift Vouchers & Codes
If you have lost or damaged your voucher, please contact firstname.lastname@example.org
By providing your email address to voluptuousvintage.com, you are consenting to receive communications electronically, and all agreements, notices and other communications from us via email satisfy any legal requirement that contact be made in writing.
Site Restrictions and Access
Still reading? You’ve done amazingly. Now we’re onto the bits that aren’t about your lovely new clothes. We’d suggest a lovely cup of tea to accompany your reading.
Voluptuousvintage.com will endeavour to ensure your access to the website is uninterrupted and error-free, however the occasionally fickle nature of the Internet may take this beyond our control.
Occasionally we may need to suspend/restrict access to the website for maintenance or update reasons, and we will try our hardest to ensure this is as unobtrusive and as brief as possible.
You are responsible for obtaining access voluptuousvintage.com, and be aware that said access may involve third-party fees such as home internet costs or mobile phone data charges.
In addition, you must provide and are thus responsible for all equipment necessary to access voluptuousvintage.com.
When you access the Voluptuous Vintage website, we are granting you a limited license to access and make personal use of the site and information therein, but not to download, copy or modify any part of it, except with express permission of Voluptuous Vintage.
Voluptuous Vintage give permission for you to refer to and create a hyperlink to the homepage of the website, as long as it is portraying Voluptuous Vintage in a fair and legal manner, and does not portray the brand in a misleading or false manner.
Whilst using voluptuousvintage.com, you may not: commit or encourage any criminal offense; transmit or distribute a software virus/Trojan Horse/worm; send abusive, fraudulent, offensive or malicious content; corrupt or mine data; solicit, spam or cause annoyance. Voluptuous Vintage are not liable for any damage caused to equipment or data as a result of the above.
Voluptuous Vintage would be required to report any activity that breaches this provision to the relevant law enforcement authorities and disclose your identity to them.
We’d rather you enjoyed the pretty dresses and style tips, really!
The voluptuousvintage.com website content, including text, graphics, digital content and logo are the Intellectual Property of Voluptuous Vintage and are protected under the UK and International copyright and database right laws.
Third Party Trademarks and product images included on voluptuousvintage.com are not necessarily associated with or endorsed by Voluptuous Vintage.
Voluptuous Vintage and its logo are registered Trademarks. Our sizing system is registered intellectual property of Voluptuous Vintage and its Directors.
In the event you breach the above conditions and Voluptuous Vintage take no action, we would still be entitled to use our rights and remedies in any other situation in which you may breach these conditions.
Governing Law & Jurisdiction
These, frankly, very detailed and really quite long conditions are to be construed in accordance with the laws of England. You agree, as do we, to submit to the jurisdiction of the English courts in the event of any dispute or claim associated with these terms and conditions.